Frequently Asked Questions
Everything you need to know about our premium fashion collections.
What is the standard shipping time for orders within Australia?
We offer standard shipping across Australia which typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery within 1-2 business days.
What is your return policy for fashion items?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, earrings and undergarments cannot be returned unless faulty.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, AUSSIE diecast ships worldwide. International delivery times vary by location but generally range from 10-21 business days depending on the destination country and customs processing.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email notification containing a unique tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for your convenience.